Sharonda M. Brown, RN, BSN, CLNC
CHANGE MANAGEMENT, CUSTOMER EXPERIENCE, TEAM BUILDING, EMPLOYEE EXPERIENCE, PRODUCTIVITY, SAFETY PROTOCOLS
Sharonda is passionate about driving operational efficiency, early diagnosis, and rapid treatment due to her experiences of losing people she loved to broken hospital systems.
Over the past 16 years, she's been traveling to Emergency Departments all over the U.S., leading and supporting teams in improving the quality of patient care, resource utilization, cost-effectiveness, and patient satisfaction.
She improves prioritized metrics, recapturing millions of dollars of lost revenue from value-based penalties, diversion, and patients that leave without being seen.
Sharonda's proven strategies reinforce continuity and communication across the continuum, reinforcing quality and patient safety. They also establish a Culture of Safety by prioritizing the "PIVOTAL Ps" and executing the "ER Factor."
Sharonda knows if you focus on the People, Processes, and Paperwork, improved Patient care and Profits will follow.
She has been featured on HCP Live and on Medium.
AVAILABLE FOR IN-PERSON OR VIRTUAL
Keynote, Training, Workshops, Fireside Chat, Panels, Summits
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REMARKABLE IMPROVEMENTS IN KEY PERFORMANCE METRICS
Improved Patient Satisfaction Scores in Emergency Departments all over the US.
Improved the numbers of hours Emergency Services were available to the public by 72%.
Improved the TIME it takes to save a life from a heart attack by 38%.